How-To Unlink a Phone Number from Apple ID, iMessage and Facetime

I got a new iPhone with a new number, so I wanted to cancel my previous iPhone and number. I wanted to remove that number from my Apple ID so it couldn’t be used in iMessage and Facetime on all my devices.

After some searching on Google, there were all kinds of “how-to’s” and forum posts from people who had different ways to do this – none of which worked for me.

I finally found this article in the Apple Knowledge Base.

Scroll down to the “How to disconnect a phone number” section. I followed these steps and my “old” number was removed from iMessage and Facetime on all my devices. Now I could wipe/restore my old phone’s factory settings and not have to worry about the phone number or device still being associated with my account.

Here are the steps from the knowledge base article above that worked for me:

To remove your phone number from your Apple ID, exit FaceTime and messaging on your iPhone. Exit the following locations:

  • Settings> Messages> Send and Receive. Tap your Apple ID, then tap Exit.
  • Settings> FaceTime. Tap your Apple ID, then tap Quit.


This should remove your phone number from other devices using the same Apple ID with FaceTime and messages.

If your phone number is still available on other devices after you sign out of FaceTime and iMessage on your iPhone, you may need to sign out of iMessage and FaceTime on all your devices and then sign back in to FaceTime and Messaging on the devices you want to use. use.

Note. If you no longer have access to the iPhone using the number you want to delete, reset your Apple ID password.