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Difference between Chatbot and Digital Agent

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Difference between Chatbot and Digital Agent

Technology evolves at such a fast pace that one has no choice but to keep up with it. Earlier, knowing a difference between a PC and a laptop meant you were tech savvy. However, now with the evolution in artificial intelligence there are several nuanced technologies that one will have to learn to differentiate between and adopt.

Difference between a Chatbot and Virtual assistant

Let us take two of the most current technologies powered by artificial intelligence – chatbots and digital agents. According to a study conducted by Capgemini this year, voice assistants are set to become a dominant mode of consumer interaction in the next three years – 24% already say they would use chatbots and voicebots instead of a website. The surge of voice assistants such as Google Assistant, Amazon Alexa and Apple’s Siri is transforming customer relationships dramatically, and businesses are being forced to consider how they can be leveraged. However, chatbots and digital agents are not exactly the same. With a host of tools available in the market currently, it would do well for one to remember the scope and role of both these technologies. For example, one of the key differences that can be pointed out is that a chatbot is largely server or company oriented while virtual assistants like Cortana or the more popular one Siri are user-oriented. Chatbots and digital agents are cut from the same cloth which is artificial intelligence which is being leveraged upon hugely by organization to automate several of their functions. The return on investment too has been massive too with artificial intelligence benefitting not just businesses but personal lives too. However, these two ‘intelligent’ applications of AI are often confused as one.

Chatbots are more like information interfaces that can perform tasks like extracting product details. Digital agents are more like virtual assistants who can support you in conducting various tasks such as meetings reminders, taking notes. When it comes to using digital agents for customer service they are able to provide a more human-like experience and have the ability to learn from experience and grow.

Both of them are quite similar, however it is necessary for a company to understand the nuances of the two in order to be able to effectively use them. Hence, let us look at them a little more in detail.

Difference between Chatbot and Digital Agent

What do chatbots do?

Chatbots are essentially text-based software that are designed to reply to a given set of questions and hence cannot comprehend questions that are not preinstalled in their system. They cannot perform long conversations with a likeness to humans and do not have the particular ability of processing languages. They pick certain words and give a programmed answer and are thus very structured. Chatbots fail to reply if the question or statement is complex.

As such, this shows that chatbots essentially have limited use and do not have enhanced algorithms that can be used in areas of sophisticated customer support. Hence, chatbots are a basic requirement for most customer service requirement but they are limited in the tasks they carry out.

When it comes to the technology of chatbots, there are two types of models – generative and selective. The generator ranking model has a lot of layers and finally comes up with a suitable response based on what the user has requested. In the selective model, the information given by the user is ranked with its current memory information and goes into a sequence to come up with the best response. Chatbots can easily be made with languages node.js, javascript and python

What do digital agents do?

Contrary to chatbots, digital agents have a more sophisticated and interactive platform. They understand the language as well as the intention of the user and can learn from instances to predict future occurrences which in turn ensures that they can have a long human interaction.  They are also able to process languages. Digital agents mainly concentrate on natural language processing (NLP) and Natural Language Understanding (NLU). There has been a substantial amount of research in NLP to build advanced capabilities in virtual assistants; case in point Virtual Assistants can now understand slangs used in everyday natural conversations and analyse the sentiments by the use of languages, to enhance an even better set of communication skills.

When it comes to tasks, digital agents have a wider scope and range such as decision making and eCommerce. They are more sentient and thus mature gradually with use.

Difference between Chatbot and Digital Agent

Why adopt digital assistant?

New technologies are being innovated and created at a scary pace and companies are scrambling to adopt them. The motto that ‘customer is king’ applies to every single brand and hence it is important for companies to adopt technologies that help improve customer experience but at the same time reflect the brand persona as well. At the same time, it also helps the company to retain talent as customer service agents are no longer burdened by an onslaught of mundane, repetitive tasks and can thus enjoy a higher level of job satisfaction and less burnout. This newly found time will also enable agents to address complex service complaints and deliver a more personable customer experience.

Interestingly, using digital agents that are powered by conversational process automation has not only proven to increase customer satisfaction by leaps and bounds and has smoothened the operational process but it has also contributed to employee morale. Agents have self-reported higher employee satisfaction (ESAT) scores when using AI tools, which puts them at a lower risk of burnout, which in turn helps business owners manage turnover, decreasing recruiting and training expenses within the department.

Bottom line

Like we said in the beginning, there are several nuanced technologies that one will have to learn to differentiate between and adopt. With the rapid pace at which artificial intelligence is growing, we can expect newer disruptions at a shorter turnaround time. Our job has now become to understand the applications of this technology and to figure how they may be used in tandem so as to gain the best results.

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How can you Protect your Business from Fraud?

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How can you Protect your Business from Fraud?

Financial fraud has been on the rise in the U.S. and affecting even small businesses. It occurs when someone deprives you or your business of money that financially harms your venture, small or big. Generally, this is through deceptive, misleading, and other illegal undertakings.

The back office is one of the common types of financial frauds and includes unaccounted for expenses, an indirect transfer of wealth, fake checks, and undertaking illicit business upgrades. Fraud experts cite the lasting effects of cutback and recession that have reduced financial balances, checks, and self-satisfaction as the key contributing factors. 

According to Joseph Wells, who is the founder of the Association of Certified Fraud Examiners, there are a number of risk factors that contribute to fraud in small businesses. They include:

  • Insufficient financial control concerning how cash is used, improper record-keeping, and bank accounts are handled.
  • Inadequate selection of workers during the hiring process. Employers are not doing enough background checks before hiring.
  • Trusting the wrong person. What makes small businesses succeed is also the home of fraudulent people who will do anything to harm the business.

A recent study by TD Bank of small businesses owners shows that 75% are taking specific steps to protect their ventures against financial fraud. However, a good number aren’t doing enough to excel in their endeavors.

According to Robert Dunlop, head of Corporate Security and Investigations at the bank, they have to be cautious. With the advent of and surge in new technologies that small business owners settle for, it is important to be well-acquainted with the latest technologies in use. They have to be wary of techniques criminals use and be careful in keeping their businesses safe from fraud.

There are incredible tips to protect businesses against financial fraud they should be well-versed with. And they include:

Make Use of Financial Balances and Checks

Business owners should take time and conduct an internal review of their finances on a monthly basis. Amount used to make payment should match what they have in recorded invoices, and checking for missing documents should be mandatory. Undertaking random audits or hiring professional auditors will help keep employees alert about the consequences of any form of financial fraud. These will keep away would-be fraudsters in the business premises.

Secure Computer Systems and Practice Website Awareness

Business owners need to be well-versed with cyber protection. Many small businesses have fallen victim to cybercrime. The computer system you use should be well-protected with the latest antivirus software and firewalls.

Phishing is a common technique used by fraudsters to obtain business private information. It’s a technique that uses a form of an email to obtain confidential data. Most of them are easy to notice as they appear to contain legitimate addresses or certain titles, but they are all fraudulent.

Protect Sensitive Hard Copy Documents

The digital area is not the only area that is prone or exposed to information breaches. Employees or competitors can still use important data and use it against your business. These will include things like checks, credit card information, or emails.

Mr. Dunlop emphasizes business owners should be wary of the documents they leave behind with photocopiers as they might get into the wrong hands. If you have to sell a copier they have to make sure no important documents are saved in the hard drives.

Opt for Safe Online Banking Platform

Online banking offers a means to safely undertake transactions and keep your financial details safe. Major and reputable banks use numerous security options to keep their customers information safe. Security options that online banking offers include real-time information, better customer care on 24/7 basis, secure payment, and account transfers.

Invest in Proper Insurance 

Businesses need to invest in top-notch insurance policies that protect them from losing money due to back-office fraud. Go for an insurance policy that protects your business against theft, forgery, embezzlement, and credit card scam.

Why Business Should Rely on Spokeo Protect

When undertaking background checks, you will need a platform or options that will ensure you undertake an efficient process. Spokeo is a standout that has transformed many companies. With Spokeo Protect you can safely undertake social searches without any worries.

It makes it easy and effective to use phone number search features that make it easy to search people’s backgrounds stress-free. 

You will rest assured that you have the right information about an individual using phone number, email, name and address. With Spokeo connection among other features, you get a chance to get connected with all your friends’ social media profiles and in one place.

There are incredible ways to curb business fraud. Many business owners trust their employees and associates that they don’t even protect their confidential data. But why stress where there is an incredible way to check the kind of people you are working with and their records. Spokeo is a one-of-a-kind option that organizes every information you need about a worker, business or consumer you deal with each day.

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How to Find and Rent a Dedicated Server?

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How to Find and Rent a Dedicated Server?

We met on the Internet. This site you are now on is the result of two technologies: domain and hosting. In this article, I want to cover issues related to the second technology. Hosting has long ceased to be just a place to store static information. Today it is a complex of complex solutions in the center of which is the work of the server.

On the Tech market, there are two solutions for server rental – a shared server and a dedicated server.

In this article, I will talk about the details of a dedicated server rental and finding a good provider.

Things to Consider When Selecting a Dedicated Server

  1. Determine the performance requirements. Each company has its own requirements for server productivity: constant user load, computing processes, work with large files. Depending on these figures will be selected equipment configuration of your server.
  2. Take into account possible downtime. In this era of e-commerce and SaaS services, a minute of server downtime can cost a company a huge amount of money. It is worth examining the provider’s uptime figures to assess the potential risks.
  3. Check network quality. The quality of the signal between the server and your users depends directly on the bandwidth of the Internet channel and the distance. If your users are in Europe, then choose a server in the Netherlands or Germany.

What factors are crucial for server rent?

Security remains a major concern for most businesses in this age of technology. Due to the significant amount of customer information on the line, security features are a priority when choosing a dedicated server. You should only consider working with service providers that consider security a service.

Stable security features

When choosing a dedicated server, security should come first, given that there is personal information that you are likely to share with your customers. You need to consider all possible mitigation measures taken by the dedicated server provider in the event of an unexpected data security breach.

Over the past two decades, there has been a growing concern about the number of data privacy breaches at the corporate level. The impact of data breaches is so great that nearly 60 percent of hacked businesses shut down within six months of such incidents. Your data is most vulnerable when downtime occurs on dedicated servers.

You should be passionate enough to question your potential hosting provider’s own physical and virtual security considerations. Your provider should make sure they always have the right firewalls, intrusion protection, malware, and virus protection measures in place. Such hosting providers should also have robust spam filtering techniques to ensure data security.

Technological advancements

Change is the only constant in this age of technology. It would help to consider all the potential technological dynamics in the future when choosing a dedicated server. First, think about the compatibility of the operating system with your server. You also need to make sure that your potential server has enough RAM to cover all of your future tasks and needs.

What should be paid attention first?

When choosing a new provider, I always focus on budget and service. The budget is important for any start-up project when the turnover has not yet grown. And the level of service is very important because it directly affects the desire to use the provider’s services.

In the world of technology solutions, there are many examples of projects with good service. They all win the hearts of their users.

Why do you need to choose server rent from Deltahost?

I found a good solution for renting a dedicated server. Deltahost has its own equipment in many data centers around the world. Technical support boasts fast response times and 24/7 support.

dedicated server rental by deltahost

How much does it cost to rent a dedicated server?

The average cost of renting a dedicated server for a small business is $100 to $200 per month. You can also install a cloud server for as little as $5 a month, but most businesses will spend about $40 a month to have enough resources. If you want to buy a server for your office, it can cost anywhere from $1,000 to $3,000 for a small business.

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Main Features of Trading in the Future

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Main Features of Trading in the Future

The capitalization of the cryptocurrency market is higher than the budget of some states. This opens up great opportunities for making money on virtual money. Cryptocurrency trading is one of the most promising ways to make a profit, along with mining.

The Future of Trading Technology

Cryptocurrency has been promising to change the way the world does finance for over a decade. However, only now has the technology really caught up to expectations. Trading is now done all over the world using blockchain technology. More importantly, it has now gone beyond just trading cryptocurrencies and extended to traditional assets trading too. 

Here’s an overview of the future of trading technology that’s being built right now and the features you can expect to rule trading. 

What Is Cryptocurrency Trading?

Cryptocurrency trading is simply the buying and selling of cryptocurrency tokens. It’s not too different from other forms of trading like precious metals, currencies, and stocks. The goal of trading is to buy low and sell high to make a profit. You can do this in several ways, but the most popular is to use a specially built cryptocurrency exchange. 

There is one big difference, however. The cryptocurrency market is extremely volatile, probably the most volatile market that’s ever existed. The price of a cryptocurrency can both skyrocket and tank at a moment’s notice. That’s what makes it so exciting for many traders. 

Features of Investing in Cryptocurrency

Out of the 11,000+ cryptocurrencies in existence, Bitcoin trading is still the most popular. It’s been revolutionizing the investment world for the last decade with its groundbreaking features. 

The first is its truly limited supply. There are a total of 21 million bitcoins that will ever exist, and that’s it. Some are locked away and will be distributed to miners over time, but nobody can ever create more than that. Supply and demand determine the price, and as the demand has been growing while the supply stayed constant, the price has been going up. This is why so many investors are so excited to risk their money to invest in Bitcoin. 

On top of long-term investment prospects, cryptocurrency is great for day-trading too. There are very low costs and barriers to entry compared to other traditional markets. It means people all over the world are trading and betting on the price of cryptocurrencies day-to-day. 

There is another unique way to earn money with cryptocurrency called mining. It is the process of using the processing power of your computer to help secure the Bitcoin (or another crypto) network. It’s difficult to get into crypto mining, but it’s extremely profitable if you can get it right. 

Trading With Tokenized Assets

One of the key innovations of blockchain technology is tokens. These are unique digital assets that live on the blockchain such as Bitcoin or Ethereum. They are cryptographically secure, can be traded instantly and seamlessly anywhere in the world, and can represent any kind of asset in the real world. That last point is important. 

These new kinds of digital assets are being used to trade all kinds of real-world items. For example, Tether is a digital token that’s pegged to the US Dollar. One Tether token has the same value as one US Dollar. But, unlike US Dollars, Tether tokens can be traded instantly and almost free across the globe on cryptocurrency networks. 

The same principle applies to other valuable things. You can invest in gold-backed cryptocurrencies to gain exposure to the gold price on the blockchain. Many cryptocurrency startups are issuing shares as tokens. You no longer need to be an accredited investor to profit from the rise of these new companies. You simply log in to crypto exchange and buy that startup’s tokenized shares.

There are places you can even buy stocks of such companies as Tesla, Amazon, and Apple. However, this trend has caught on so quickly that regulators are getting worried it’s causing risks for the whole stock market. 

Despite the challenges, this new way of trading is extremely popular and is expected to keep growing. 

Is it profitable to mine crypto in 2021?

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Features of Trading Technologies

Tokenized assets trading can give you the same profit as traditional investment trading, but, with a few additional benefits, too. 

First, trading traditional investments as tokens allows you to trade your crypto and other assets on the same platform. You can keep track of your whole portfolio of bitcoin, crypto, tokens, gold, shares, and anything else all in the same dashboard. It makes the trading experience easy and seamless, but it also helps you keep track of everything in a uniform way to reduce your risk of bias or of missing something important. 

The second feature is security. When you buy a tokenized asset, you don’t just open a position on that asset. You receive a protected token on the blockchain. However, you do need to understand one thing. Digital tokens backed by currencies, stocks, or other assets are only as good as the organization that underpins them. For example, Tether is an incredible digital token that makes it seamless to trade US Dollars, and these tokens are safe in ways that US Dollars aren’t. However, they also rely on the trust and competence of the people who run the Tether project. If the whole Tether project were to collapse, you could own a Tether token that could be worth 0 dollars instead of 1. 

Last are the tools. There are countless crypto trading platforms and apps being developed as we speak. Many of them have advanced features built-in that only the top traders had access to a few years ago. Now, anyone can open an account and take advantage of advanced trading dashboards, statistics, charts, algorithms, and more. 

The Future Is Now

Tokenized trading has already changed the way we think about trading and investing. It’s brought the world of finance, previously limited to a select group with special access, to the entire world. Now, anyone can buy, sell, and trade almost any asset. Moreover, they can trade faster, cheaper, and more broadly than traditional investors could ever dream to. And, the technological tools being developed are helping them do it in a sophisticated way. 

This future world of trading is opening up right now. Will you take advantage of it?

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