This is where RPA – Robotic Process Automation – can particularly help.
The ongoing pandemic has forced every industry to bring revolutionary changes in their working patterns as well as to satisfy the ever-changing needs of the customers they need to come up with some innovations.
Change is the mother of invention and the companies in any industry can reap the desired rewards once they work according to the demands and the requirements why they need to make some changes in their companies and what’s the need?
Things are changing in every industry and healthcare is not an exception to it. The pandemic called out for high levels of anxiety and stress and it becomes pivotal to release their workload as their work has been rapidly increasing particularly in this year whether we talk about doctors, nurses and other medical staff.
The doors of technology opened up wide gates for healthcare and for the technology this year than ever before.
With the pressures of the global pandemic on healthcare systems and its staff, HEalthcare is now closely chosen and closely intervenes with the technological sector.
Technology can speed up the workload and can provide much convenience to the doctors and other medical staff.
The routine medical data of the patients needs much care and the continuous process of this hectic data becomes tedious for the medical staff to keep it specific along with the COVID 19 information and data of the patients.
This is where RPA can get integrated, RPA can genuinely reduce the amount of time which was earlier spent on repetitive and daily tasks for processing such medical data right from scheduling the appointment to inventory and test management.
Medical staff almost spend most of their time solving and updating the administrative tasks on the apps as well as on the computers.
RPA can be the most proven automation tool to take the workload and release the medical staff from tedious and repetitive work.
RPA can also provide the best healthcare support as it makes the utilization of data that is available in large volume which helps in improving the quality of information, it even improves the medical decisions.
Opportunities for RPA in Healthcare
The healthcare sector has been the perfect conductor of technological evolution for years and years.
Such an evolution can not be implemented directly and there are several factors that are to be taken into consideration such as the cost of implementation, existing infrastructure, and the legacy system.
Such transformation can make the difference between the health services and it can keep up the pace of the dynamic changes happening in the demographics of the United Kingdom and its evolution as the perfect fit for all the technological age or the complete failure of it.
Following the tremendous pressure and warnings that healthcare services are performing poorly with the rising demand of the COVID-19 scenario.
The shortages of the medical staff pertaining to COVID-19 situations are now a threat to the overall healthcare system.
The considerations and warnings have spiked up the recent boom of digitalization and automation technologies that all the analysts have been observing over a wide range of all the industries.
RPA can assist in boosting up the operational growth and can certainly create a positive patient experience even by increasing the control and terminating the additional things.
The results of RPA in healthcare
There are many recent use-cases where RPA played a pivotal role in providing better healthcare services to the patients and then making a tangible difference to all the operations
- Mater Hospital, Ireland (link)
All the automation projects with all the major hospitals in Dublin has been rendering the medical staff with their own software robots which can take the workload of nurses dealing with infection control along with COVID-19.
Much of the administrative tasks gets performed by the robots which includes the information on patient’s testing and even the reports that were made previously had to be taken into consideration.
The nurses can now spend their time as the frontline warriors with all the patients who are suffering from the coronavirus.
The robots can speed up the coronavirus spread which ultimately means that the patients can be informed about their diagnosis at a much quicker and faster rate which eventually helps the patients to isolate themselves from the people and to stop the spread of virus.
- Cleveland Clinic, The United States of America (read)
The coronavirus testing of the patients across the states sped up at the rapid rate amidst the protocols which need the patients to be registered and the test kits which have been correctly labelled.
To bear up with the rising demand, the clinic also deployed a robot to manage the patient’s data, register them and even correctly label the test kit which they really require. It can complete the overall process in just 15 seconds.
- Swiftqueue, Global (more)
The Swiftqueue is a cloud-based platform for healthcare that makes use of all the automation solutions to bridge the gap between the patient engagement system with all the multiple data storing systems and each hospital uses.
Integrated across various countries such as the UK, Canada, and the USA. The platform even gets into proper use to plan patients for multiple outpatients and even the diagnostic appointments which help in representing massive savings in various countries and where hospital appointments are still made using the post or where the patients are the only one who is able to reschedule the appointments via phone.
Another important aspect of such partnership between UiPath and Swiftqueue is that such software robots can eventually reduce the time taken by the hospitals across the UK and Ireland to process the huge backlog of all the appointments made to the patients which are even unlinked to COVID-19 when the global pandemic gets in control a little.
The last line
Automation in the healthcare industry can improve the health and patient care which is being delivered currently at a faster rate. Any task which is tedious, repetitive and which requires little decision making and no human interaction which is suitable for automation. Healthcare is predicted to have a 36% automation potential, meaning that more than a third of healthcare tasks – especially managerial, back-office functions – could be automated, allowing healthcare providers to offer more direct, value-based patient care at lower costs and increased efficiency.
RPA can curb all such problems of the medical staff and nurses when it comes to performing the administrative tasks so that the medical staff can completely focus on the core subjects.
Healthcare and automation is likely to bring new methods of healthcare solutions and will overall take the industry to the next level.
About the Author: Parth Patel is a serial entrepreneur and CEO of SyS Creations which is a top provider of RPA in Healthcare. Operating the IT Infrastructure of SMEs and startups keeps him on his toes and his passion for helping others keeps him motivated